I was a chip shot sell, but never felt anything but welcome. I called Aaron having already done the research on the Traverse I wanted, and was just looking to close the deal. He made the process easy, did not complicate things when it was already settled, and still was helpful in education. And he spontaneously offered the Costco promotion without prompting. So he saved me money, time, and angst. I went with Symdon in the first place because their posted prices were less expensive than Madison, and I had a family member that also had a great experience. Keep up the customer service.