I made an appointment online and had to change it (twice). I called the dealership to make an appointment for the following day, due to my changing schedule. They were pleasant, professional, and got me an appointment at a time that worked for me the following day. I brought my four year old granddaughter with me. She loves going with me, and sitting in the waiting room coloring with with a bottle of water she was able to get all by herself from their well stocked fridge.