Service was up to par. It's always easy to get an appointment. I often use a oil change coupon that's good for 6 quarts of oil. My vehicle only needs 5 quarts. I wish there was a way to get that 6th quart (even if it was a carry-out quart), but at least Symdon's was willing to discount another couple dollars since I don't need that 6th quart.
The guy who waited on me in the Service Dept. is the rudest person I have ever dealt with. He has waited on me many times over the years and my experience with him has never changed. This time he asked if I was having someone pick me up. I told him I was waiting for my car. To which he responded, "Well, it's going to be a while." Not in a pleasant tone of voice I might add. I asked how long a while was - 1/2 hour, hour, 6 hours? He told me 1/2 for oil change and 1/2 for the recall notice. That was fine with me. I didn't have anything else to do and had brought something to read. He also made a snide comment about me making the appointment online. Well, if you don't want people making appointments online, then don't offer it. Otherwise, tell him to keep his opinions to himself. Like I said I have dealt with him many times and his attitude is not a good reflection on your dealership, Ron.
The drivers door inside panel had hand prints on upper part in several areas. The service writer didn't note on the work order details of headlamp concerns(they shudder when hitting bumps still.) The drivers seat loose material I'm told is normal, I suspect it will only get worse. I have owned many Chevy trucks, never did I have this issue.
Aaron B has done an excellent job working with us on our purchase of the Chevy Colorado. We appreciate his quick responsiveness with emails, providing us with his knowledge of the vehicle, and overall professionalism with customer service. We highly recommend new customers to ask for Aaron when visiting Symdon!