I would have given a 10 but the woman that work in the service department always seem like they are having a bad day or you are interrupting their work even at 7am. They are just not friendly. The men I think it is Jake or Jack and Steve are always great and the Techs are always friendly.
Most of the staff at the dealership were rude. We talked with a lady to make the appointment who was very short with my husband. When I went in to drop the car off I believe I dealt with the same lady as she had the same kind of shortness with me. When I picked up the car the person who gave me my keys seemed very stressed and like she didn't want to be dealing with me at that instant. I felt very I unwelcome at the dealership and this has not been the first time I have felt this way when dropping my car off.
We have purchased several vehicles at Symdons. We are very happy with the service we received in finding the vehicle we wanted, servicing our vehicles and overall purchase. We will go back if needed and will recommend to others!
I loved how low pressure the sales process was. My sales rep, Tim, was great and let me move at my own pace. He didn't force me into making any quick decisions and was very reasonable when it came time to negotiate a deal.
Telephone call to Symdon mid-morning for an oil change appoinrment. Was informed that I could bring my truck in early afternoon same day. Staff was prompt with the service, competent in providing the oil change and back on the road within the next half hour. Perfect.
My brakes failed because because another dealer put oil in my brake fluid. Had to replace brake pads, rotors,calipers,master cylinder. Symdons did cover my calipers but the other dealer will not take responsibility for the oil. Symdons did a great job and I appreciate the help with the calipers.